Hula Star

Shipping & Returns

SHIPPING & RETURNS

SHIPPING

All products will be shipped as soon as possible, subject to payment card authorization and stock availability. We update our online inventory every day. If an order is placed and an item is out of stock (due to that days demand) we will contact you via email. We apologize ahead of time for any inconvenience. We aim to dispatch all goods within 24-48 hours of receiving the order. Please contact us at info@hulastarswim.com should you like to arrange Next Day Delivery for your order or give us a call at 1 (800) ***-****.

Unfortunately at this time we do not ship outside of the US.

 

RETURN POLICY

We want you to be completely happy with your Hula Star purchase. If you are not satisfied with your purchase you may return the merchandise within 14 days from the delivery date for a refund or store credit. Due to the nature of our merchandise, all items should be returned in original condition, unwashed and unworn with packaging and invoice.  All returns require a Return Authorization number.  To receive a Return Authorization number, please email us at info@hulastarswim.com with your name, order number, and reason for return.  We will reply with your RA number and detailed instructions on processing your return.  Please note that we do not offer pre-paid returns, you will be responsible for return label cost. 

 

ITEM CONDITION

Items should be returned in an unused, re-sellable condition, and with all Hula Star garment tags and hygiene strips still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. For the purpose of hygiene, swim shorts, bikini bottoms, and swimsuits should be tried on over underwear. 

 

EXCHANGES

You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item. All exchanges must adhere to the guidelines set out in our returns policy.

 

RECEIVING A REFUND

Your refund can only be credited to the original payment card or PayPal™ account. Shipping costs will not be refunded for any items returned under our standard returns policy.

 

MANUFACTURING FAULT

Hula Star LLC. will redeem items if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be manufacturing fault. If you qualify for an exchange we will attempt to replace with the same product. If we cannot fulfill this replacement, you will receive a full refund for the item or a suitable replacement.

 

All SALE ITEMS ARE FINAL SALE

Exchanges can be accepted but not refunded.